Real Results from AI Visibility

One of the brands I consult for — in the terrace and outdoor-living space — wanted to know how visible they were on ChatGPT and other AI platforms, and what to actually do about it. Maya turned that question into a weekly, prioritized action plan across technical fixes, content gaps, and external sources like Reddit and YouTube.

It works almost like having an SEO/GEO strategist sitting next to the team: it doesn't just show the data, it puts the next move in front of you. Execution stays with us, but as a sparring partner it's genuinely strong. Within the first month, AI chat traffic grew roughly 19×, from a channel that had been negligible before.

We weren't trying to win a slice of an existing category — we were launching a new one. That's the hardest kind of discovery, because shoppers don't search for a model they've never heard of yet.

With Maya, AI assistants became the channel that introduced us. As people described the problem we solve, ChatGPT, Gemini and Perplexity started recommending us — and we reached thousands of new shoppers, far beyond what we expected.

fiCommerce started measuring AI visibility before the category had a name — when customers were beginning to ask assistants what to buy and which brand to trust, and those conversations left no impressions, no clicks, no rank.

Today it's a weekly routine: prompt suggestions decide what to track, AI search volumes decide what matters, and content support turns the gaps into published pages.

We're moving from talking about how to use AI to talking about what AI says about brands. Customer decision-making is changing: answers are no longer searched only on search engines, but also on ChatGPT and other AI platforms.

This raises new questions for brands: In which questions is your brand recommended? Which sources does AI learn about you from? Does AI truly represent your brand correctly? Just as SEO strengthened visibility in search engines, being represented accurately, reliably, and consistently on AI platforms is now what AI Visibility is about.

At Ticimax, we don't just follow this shift — we put AI at the center of e-commerce, helping brands grow stronger in the AI era and shape the future of commerce today.