Terms of Service

1. Who we are and how this agreement works

Maya AI ("Maya", "we", "us") is operated by Eas Era Inc, 131 Continental Dr, Suite 305, Newark, DE 19713, United States. Contact: team@withmaya.ai.

These Terms govern our websites, hosted platform, APIs, MCP tools, reports, trials, and related services (the "Services"). The customer identified in an accepted order or account registration is "Customer" or "you". An "Order" is an order form signed by both parties or a checkout order that identifies the subscription and that you expressly accept.

You enter into this agreement when you expressly accept these Terms through registration or checkout, sign an Order incorporating them, or otherwise expressly agree to them. If accepting for an organization, you represent that you have authority to bind it. You must be at least 18 and legally able to contract. The Services are intended for business and professional use. Mandatory rights that apply to a person who qualifies as a consumer remain unaffected.

An expressly negotiated agreement prevails over these Terms for the subject it addresses. An Order controls its specified commercial terms. A signed data processing agreement ("DPA") controls conflicting provisions about processing personal data on your behalf, and mandatory transfer clauses prevail where required. The Privacy Policy explains personal-data practices; it is not blanket consent to data processing. Your purchase-order boilerplate does not amend this agreement unless we expressly accept it in writing.

2. Service scope and measurement limitations

Maya helps measure and analyze brand appearances in AI answers and may provide source analysis, website audits, competitive comparisons, traffic insights, generated content, recommendations, publishing tools, and integrations. Your Order specifies the features, platforms, capacity, billing interval, and any service-level commitments you purchase. Roadmaps, demonstrations, and beta features are not commitments to deliver future functionality.

AI visibility is a sample-based observation, not a complete census of searches or a prediction of future recommendations. Answers and scores can vary with model version, location, language, time, personalization, search access, and testing method. A monitored answer may differ from an answer that you or another user sees. References to prompt volume, sentiment, rankings, share of voice, or visibility describe the applicable measurement method; they do not necessarily measure actual consumer searches, purchases, or market share.

AI-generated material can be inaccurate, incomplete, outdated, biased, or similar to material generated for others. Sources and citations do not establish that a statement is true or that you have permission to reuse source material. Review outputs before publishing or relying on them, including factual claims, intellectual-property rights, regulated statements, and recommendations to modify a website.

We do not promise a particular ranking, AI citation, traffic level, revenue, conversion rate, content acceptance, or visibility improvement. Examples and case studies are not guarantees. Nothing here removes an express commitment in your Order or excuses misleading statements about the Services.

3. Accounts, teams, and agencies

Provide accurate account and billing information. Protect login credentials, API keys, integration tokens, and authorized devices; promptly notify us of suspected compromise. You are responsible for activity you authorize and for reasonable management of your users, except to the extent a loss results from our breach or another matter for which responsibility cannot legally be shifted.

Workspace owners and administrators may manage members, permissions, projects, and shared content within their access rights. Use of an employer or client workspace can make your work available to its authorized administrators. Review invitation, sharing, and domain-joining settings before adding sensitive material.

Agencies must have authority to process each client's data, connect client systems, and share reports. Agency access does not authorize resale of platform access, credential sharing across unrelated organizations, or making commitments on Maya's behalf. You may provide reports to your clients within your purchased rights. You remain responsible for your client relationships and instructions.

4. Permission to use the Services

During your subscription, we grant you a limited, nonexclusive, nontransferable right to use the Services for your business purposes, including authorized client work, within the purchased scope. Maya and its licensors retain their rights in the software, interface, methodologies, scoring logic, documentation, and other platform technology. No ownership in that technology transfers to you.

You must not:

• access another customer's information, circumvent authentication, or probe security without written authorization;
• introduce malicious code, disrupt infrastructure, or evade quotas through multiple accounts or other means;
• scrape or systematically extract the platform's proprietary databases for resale or to reproduce a competing service without permission;
• reverse engineer protected components except to the extent a nonwaivable law permits it;
• upload unlawful content, impersonate others, infringe intellectual-property or privacy rights, or submit data you lack authority to use;
• use the Services for spam, fabricated reviews, deceptive endorsements, harassment, or unlawful surveillance;
• remove proprietary notices or falsely represent that an AI provider or another brand endorses you or Maya;
• use the Services in violation of applicable trade sanctions, export restrictions, or third-party access conditions.

These restrictions do not prohibit lawful independent competition, truthful reviews, or activities protected by mandatory law. Report suspected misuse to our contact address.

5. Customer content, outputs, and feedback

You retain your rights in prompts, brand materials, documents, connected data, and other content you submit ("Customer Content"). You grant us permission to host, transmit, reproduce, analyze, and display Customer Content only as needed to deliver the requested Services, maintain security, provide support, and comply with applicable legal duties. We may allow service providers to perform these functions subject to appropriate restrictions.

We do not use Customer Content to train AI models. Processing content through an AI model to answer a request, analyze results, or generate an output is different from training that model. This clause does not grant permission to use Customer Content for training. Where third-party AI processing is involved, the applicable provider arrangements and data handling must support the processing described in the Privacy Policy and any DPA.

As between you and Maya, and to the extent permitted by law and third-party rights, you may use outputs generated specifically for your account for your business purposes. We assign to you any rights we may hold in those generated outputs, excluding our pre-existing platform technology and third-party materials. Outputs may not be exclusive or eligible for intellectual-property protection. This does not convey ownership of publicly sourced material or a right to extract and resell Maya's underlying datasets.

We may use genuinely anonymized, aggregated service statistics to operate and improve the Services, provided they do not identify individuals, reveal your confidential information, or permit identification of your organization. Pseudonymized data remains subject to applicable data-protection duties. We will not publish identifiable customer results or a case study, or use your logo as an endorsement, without permission.

You may voluntarily provide suggestions. You allow us to use those suggestions without payment, but that permission does not extend to confidential Customer Content or personal data included with them.

6. Third-party platforms, connectors, and publishing

Maya is independent of the AI engines, search services, social networks, and commerce platforms it measures. Their names identify the services concerned and do not imply affiliation. Their functionality, response formats, availability, and access policies can change.

Connecting an external account authorizes processing within the permissions you approve. You must be entitled to grant those permissions. A connected AI assistant or MCP client may receive information you request through it; its provider's terms and privacy practices also apply. Review permissions and revoke access when it is no longer needed. Revoking a connector does not automatically erase copies already received by another service.

Publishing, scheduling, or modifying content through a connector requires your authorization, including any standing authorization you configure. You are responsible for reviewing content and the scope of that authorization. Maya does not obtain third-party rights on your behalf merely by generating a draft. We remain responsible for performing our own agreed obligations.

If a third-party change materially affects a purchased core feature, we will make reasonable efforts to restore or provide a reasonably equivalent alternative. If we cannot do so within a reasonable period, you may terminate the affected portion and receive a proportionate refund of prepaid fees for the unavailable remainder. Separate SLA remedies apply where expressly agreed, without duplicate recovery.

7. Subscriptions, trials, limits, and payments

Your checkout or Order specifies the price, currency, taxes, billing period, included usage, and any approved overage or add-on charges. You authorize charges only for the subscription and additional purchases you accept. Limits reset as stated in the Order or account plan. Unused periodic allowances do not roll over unless expressly stated. Purchased credits are subject to the expiry and redemption terms disclosed before purchase; we do not impose an undisclosed retroactive expiry.

"Unlimited" means the described feature has no fixed numerical cap within the authorized use; it does not authorize resale, automated abuse, or disruptive workloads. If usage creates an operational problem, we may apply proportionate temporary safeguards and discuss suitable capacity with you. We do not silently replace a purchased unlimited entitlement with an undisclosed numerical quota.

A free trial lasts for the period shown when you enroll. A trial advertised as requiring no payment card does not create an automatic payment obligation. A paid subscription or trial conversion requires clear disclosure of charges and your authorization. Trials and betas may have reduced capacity, change, or end; they are for evaluation and have no SLA unless agreed.

A subscription renews automatically only where the checkout or Order clearly discloses renewal and you authorize it. The renewal period and amount, or how the amount is determined, must be disclosed before purchase. We provide legally required renewal and trial-ending notices. You may cancel renewal through available billing controls or by emailing team@withmaya.ai before renewal. A timely cancellation request is effective even if our processing takes longer. Cancellation ordinarily leaves access available until the paid term ends.

Renewal price increases require advance notice of at least 30 days, or longer if legally required, and an opportunity to cancel before the increase. Existing prepaid terms retain their agreed price unless you agree to a change. Any change requiring express consent takes effect only after that consent.

If payment fails, we may request updated payment information and, after reasonable notice, suspend paid features until payment is resolved. We will not treat a genuine, promptly raised billing dispute as authorization to charge an unapproved amount. Report disputed invoices promptly; this does not shorten any statutory right or deadline.

8. Cancellations and refunds

The Refund Policy and refund commitments presented at purchase apply. These Terms do not withdraw a refund right already granted to you. In particular, any applicable 14-day refund eligibility must be assessed under the policy supplied with your purchase, together with mandatory law; a general exclusion does not defeat a specific refund entitlement.

Except where a refund is owed under that policy, an Order, these Terms, or law, cancellation of renewal does not itself create a refund for a partially used billing period. Refunds due for our material breach or discontinuation are not excluded simply because some service was used. Approved refunds go to the original payment method where possible. Payment processors and banks may affect posting times.

Consumer withdrawal rights, remedies for defective services, and other nonwaivable rights remain available where applicable. A waiver of a statutory withdrawal right is effective only if all required disclosures and consents have actually been obtained.

9. Confidentiality and personal data

Each party will use the other's nonpublic business, technical, and customer information only to perform this agreement or exercise its rights, and protect it with reasonable care. Access may be given to personnel, professional advisers, and providers who need it and are subject to appropriate confidentiality duties. Each party remains responsible for its own duties when using providers.

Confidentiality does not cover information demonstrably public without breach, already lawfully known, independently developed, or lawfully received without restriction. A legally required disclosure must be limited to what is required, with prior notice where lawful and reasonable. Confidentiality continues for three years after termination, and longer for trade secrets and personal data as required by law.

Our Privacy Policy addresses processing for our own purposes. When we process personal data on your behalf, the parties must put an appropriate DPA in place before that processing where required. You determine the lawfulness of your instructions, provide required notices and permissions, and avoid unnecessary personal data. We remain responsible for our obligations as a processor or controller; these Terms do not transfer all data-protection responsibility to you.

10. Suspension, termination, and data exit

We may promptly restrict access where reasonably necessary to address an actual security threat, unlawful conduct, serious misuse, or a binding legal requirement. Restrictions should be proportionate, and we will give notice and an opportunity to resolve the issue unless doing so would create risk or violate law.

Either party may terminate for a material breach that remains uncured 30 days after written notice, or immediately if the breach cannot be cured. We may terminate for convenience on at least 30 days' notice and refund prepaid fees for the unused terminated period. You may end your subscription subject to the cancellation and refund rules above. We do not accelerate all future renewal charges merely because an account is suspended.

Before your access ends, export information you need using available export tools or request assistance. Where technically and legally feasible, we will provide a reasonable opportunity to retrieve Customer Content after termination; the timing, format, deletion, and backup treatment are governed by any applicable DPA or agreed exit arrangement. Legal holds and mandatory record retention can prevent immediate deletion. Retained information remains protected and restricted to the reason for retention. Do not rely on Maya as your only archive.

Provisions intended to continue, including accrued payment obligations, ownership, confidentiality, liability limits, and dispute terms, survive termination.

11. Warranties and disclaimers

We will provide the paid Services with reasonable care and skill and materially in accordance with the purchased description. If you notify us of a material failure, we will reasonably attempt to correct it; if we cannot, the applicable termination and refund remedies remain available.

Except for express commitments in this agreement and rights that cannot legally be excluded, the Services and AI outputs are provided as available, without additional implied warranties of merchantability, fitness for a particular purpose, noninfringement, or uninterrupted or error-free operation. Outputs are not legal, medical, financial, or other regulated professional advice. You must independently assess recommendations before acting on them.

12. Limits of liability

To the maximum extent permitted by applicable law, Maya's aggregate liability arising out of or relating to this agreement will not exceed the fees paid or payable by you for the affected Services in the 12 months before the event giving rise to the claim. For wholly free Services, the aggregate limit is USD 100. Related claims do not create multiple limits.

Subject to the exceptions below, Maya is not liable for indirect, incidental, special, punitive, or consequential damages, or lost profits, lost business opportunities, or loss of goodwill arising from use of the Services. These limitations apply to contract, tort, and other claims only to the extent legally enforceable.

No exclusion or cap applies to fraud, willful misconduct, gross negligence, death or personal injury where liability cannot be limited, or any other responsibility that applicable law prohibits us from excluding or limiting. Nothing limits a data subject's mandatory rights or a regulator's powers. Mandatory protections for essential contractual duties, including applicable German-law rules, remain unaffected. Refunds expressly owed under this agreement are not erased by this section.

13. Third-party claims caused by customer misuse

To the extent permitted by law, you will reimburse Maya for reasonable defense costs and amounts finally awarded or agreed in a settlement arising from a third-party claim caused by your unlawful Customer Content, infringement of another person's rights, or culpable material misuse of the Services. This obligation applies only to the extent the claim is attributable to your conduct; it does not cover Maya's own breach, negligence, unauthorized modifications, or misconduct.

We must promptly notify you of the claim, cooperate reasonably, and avoid unnecessary costs. You may control the defense with qualified counsel, subject to reasonable oversight where Maya's interests are affected. Neither party may agree to a settlement admitting fault, imposing nonmonetary duties, or failing to release the other without that party's consent, not unreasonably withheld. Delayed notice reduces your obligations only to the extent it materially prejudices the defense.

14. Changes, notices, and disputes

For new customers, these Terms apply when accepted. For existing customers, material changes apply prospectively after at least 30 days' direct notice and, for changes to fees, liability allocation, or core commercial rights, at the next renewal after that notice or upon your express agreement. A legal or security change may take effect sooner only to the extent necessary; we will explain it. We will obtain affirmative acceptance where required. We will not retroactively change accrued rights.

Send contractual notices to team@withmaya.ai or our postal address above. We send notices to your designated account contact. Each party must keep contact details current. Legally prescribed service methods are unaffected.

Delaware law, excluding its conflict-of-laws rules, governs this agreement, subject to mandatory protections that apply in your jurisdiction. Except where mandatory law or an expressly negotiated agreement requires otherwise, disputes will be brought in the competent state or federal courts in Delaware. The parties may first try to resolve a dispute through good-faith discussions, but this does not prevent urgent relief, a regulatory complaint, or a timely legal filing. These Terms do not impose mandatory arbitration or waive nonwaivable collective or consumer remedies.

Neither party may transfer this agreement without the other's consent, except with a merger, reorganization, or sale of substantially all relevant business assets to a successor capable of honoring it. A transfer does not reduce applicable privacy protections. Neither party is responsible for delay caused by events beyond its reasonable control if it takes reasonable mitigation steps; accrued payment obligations and mandatory remedies remain unaffected.

If a provision is unenforceable, the remaining provisions continue to the extent legally possible; a court must not be asked to enforce an unlawful provision merely because the rest survives. Failure to enforce a right once does not waive it. The parties are independent contractors. This agreement and the documents expressly incorporated into it state the agreement for the purchased Services, without excluding liability for misrepresentation or overriding mandatory law.